Last Updated: August 17, 2026
Bike Improve respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, or use our services.
This Privacy Policy explains what information Bike Improve may collect, how we use it, when it may be shared, and the choices you may have regarding your personal information.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- First and last name
- Email address
- Telephone number
- Information included in messages, service inquiries, or other communications you send to us
- Information related to a bicycle, service request, repair, fitting, wheel build, or product inquiry
- Any other information you voluntarily provide when communicating with Bike Improve
Our website’s contact form currently requests first name, last name, email address, and a message.
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device type, referring website, pages visited, approximate location, and information collected through cookies or similar technologies.
2. How We Use Your Information
We may use personal information to:
- Respond to questions and contact requests
- Schedule or discuss bicycle services
- Provide information about products, services, custom wheel builds, bike fitting, repairs, maintenance, and related services
- Communicate with you about an existing or requested service
- Provide customer support
- Improve our website, services, and customer experience
- Maintain the security and proper operation of our website
- Comply with applicable legal and regulatory requirements
- Send marketing or promotional communications where you have provided consent or where otherwise permitted by law
Bike Improve’s live website describes services including bike fitting, custom builds, tune-ups, suspension service, bike washing, and other bicycle services.
3. Cookies and Website Analytics
Bike Improve may use cookies and similar technologies to help the website function, understand how visitors interact with the website, remember preferences, and improve website performance.
Some cookies may be provided by third-party services used for website hosting, analytics, maps, security, accessibility, social media, or other website functionality.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some portions of the website function.
4. How We Share Information
We may share personal information with service providers that assist us with operating our business and website, such as website hosting providers, email providers, form providers, analytics providers, security providers, and other vendors that perform services on our behalf.
We may also disclose information when reasonably necessary to:
- Comply with applicable laws, regulations, subpoenas, court orders, or lawful government requests
- Protect the rights, safety, property, or security of Bike Improve, our customers, or others
- Investigate fraud, misuse, security incidents, or violations of applicable terms
- Complete a merger, acquisition, sale, restructuring, or other business transaction involving Bike Improve
Third-party websites or services accessed through links on our website operate under their own privacy policies and practices.
5. Sale or Sharing of Personal Information
Bike Improve does not sell personal information for monetary consideration.
If our use of advertising, analytics, or other technologies is considered a “sale” or “sharing” of personal information under applicable California privacy law, eligible California residents may have the right to opt out of that activity.
California privacy law may provide qualifying consumers with rights relating to access, deletion, correction, sale or sharing, and non-discrimination.
Important before publishing: Confirm that Bike Improve does not sell customer information and whether the site uses advertising/remarketing pixels. If Meta Pixel, Google Ads remarketing, or similar targeted-advertising technology is installed, this section may need additional opt-out language.
6. California Privacy Rights
To the extent applicable under California law, California residents may have the right to request information regarding personal information collected about them and how it has been used or disclosed.
Depending on the law applicable to Bike Improve and the particular request, those rights may include the right to:
- Know or access personal information
- Request deletion of personal information, subject to legal exceptions
- Request correction of inaccurate personal information
- Opt out of certain sales or sharing of personal information
- Limit certain uses of sensitive personal information where applicable
- Exercise privacy rights without unlawful discrimination
The California Attorney General describes these rights under the CCPA/CPRA, including rights to know, delete, correct, opt out of sale or sharing, and receive non-discriminatory treatment.
To submit a privacy-related request, contact us using the information at the bottom of this policy.
We may need to verify your identity before completing certain requests.
7. Data Retention
We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, including providing services, communicating with customers, maintaining business records, resolving disputes, protecting our legal rights, and complying with legal obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
8. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, mapping services, manufacturers, and other external services.
Bike Improve is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information to them.
10. Children’s Privacy
Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through the website.
If you believe that a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.
11. Your Communication Choices
If you receive promotional email communications from Bike Improve, you may request to stop receiving them by using the unsubscribe instructions provided in the communication or by contacting us.
Requests to stop marketing communications do not prevent us from sending communications necessary to respond to an inquiry, provide a requested service, or otherwise manage an existing customer relationship.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, website, services, technologies, or applicable legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this page.
California’s Attorney General recommends that businesses keep their privacy disclosures current and clearly explain what information they collect, why it is collected, how it is used, who receives it, and what choices consumers have.
13. Contact Bike Improve
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact:
Bike Improve
10927 Santa Monica Blvd.
Los Angeles, CA 90025
Phone: (310) 400-0363
Email: nir@bike-improve.com