Welcome to Bike Improve. These Terms & Conditions govern your use of https://bike-improve.com/ (“Website”), operated by Bike-Improve, doing business as Bike Improve (“Bike Improve,” “we,” “us,” or “our”).
Please read these Terms before using the Website. If you do not agree with them, please discontinue using the Website.
1. Website Purpose
Our Website provides information about bicycles, custom wheels, accessories, bike fitting, repairs, maintenance, and other cycling services. It also includes articles and resources for cyclists.
Product listings and service descriptions are provided to help you make inquiries. The Website does not currently offer an online checkout. Submitting an inquiry does not, by itself, create an order, reserve a product, authorize repair work, or confirm an appointment.
Purchases, appointments, and service arrangements require confirmation directly from Bike Improve.
2. Acceptable Use
You may use the Website for lawful purposes. You agree not to:
- Submit false, misleading, fraudulent, or unlawful information.
- Attempt to access restricted systems or another person’s information without authorization.
- Introduce malicious software or interfere with the Website’s operation.
- Use contact forms or other Website features to send spam or abusive messages.
- Copy or commercially exploit protected Website content without permission, except as permitted by law.
We may restrict access when reasonably necessary to address misuse or protect the Website and its users.
3. Product Information, Pricing, and Availability
We aim to keep product descriptions, specifications, images, service details, and prices accurate. However, errors may occur, and availability may change.
Please confirm current pricing, compatibility, specifications, and availability with us before purchasing. Product images may show configurations, colors, or accessories that differ from the item available.
Any applicable taxes, delivery charges, installation costs, or other charges will be identified when your purchase or service arrangement is confirmed. Changes to Website pricing do not automatically change an already agreed price.
4. Service Requests and Custom Work
Repair, maintenance, fitting, assembly, and custom-build requests are subject to assessment and confirmation by Bike Improve.
The scope of work, estimated price, and expected completion time will be discussed when arranging your service. Additional work or costs beyond the agreed authorization require your approval before proceeding.
Completion estimates may depend on inspection findings, parts availability, supplier delays, and the complexity of the work. Please provide accurate information about your bicycle, its condition, previous modifications, and any known problems.
Any deposit, cancellation, collection, or storage conditions must be disclosed and agreed to separately before they apply.
5. Payments, Returns, Cancellations, and Shipping
Payment arrangements and any applicable return, exchange, cancellation, or shipping conditions will be provided before you commit to a purchase or service.
Custom-built products and special orders may have different conditions from standard products. Any such conditions must be disclosed before you place the order.
These Website Terms do not establish a blanket “no refunds” policy or remove any rights you may have under applicable consumer protection laws.
6. Warranties and Consumer Rights
Products may carry a manufacturer’s warranty or a warranty provided by Bike Improve. The applicable warranty documentation explains the coverage, duration, and claim process.
Please contact us for warranty details before purchasing, including the terms applicable to custom wheel builds.
Nothing in these Terms excludes or reduces applicable statutory warranties, rights relating to defective products or services, or enforceable promises made in connection with your purchase.
7. Cycling Information and Safety
Our articles, route guides, maintenance tips, and product discussions provide general information. They do not replace an individual assessment of your bicycle, riding ability, equipment, or local conditions.
Road conditions, trail access, traffic restrictions, weather, and other circumstances may change. Check current conditions and applicable rules before riding.
Follow manufacturer instructions and seek qualified assistance for repairs or adjustments that affect safe operation. Stop riding and arrange an inspection if you notice a problem that could affect safety.
Bike fitting information and services are not medical diagnosis or treatment. Consult a qualified healthcare professional about persistent pain, injuries, or medical concerns.
This section does not waive any legal rights you may have concerning our products or services.
8. Intellectual Property
Website text, photographs, graphics, logos, and other original materials belong to Bike Improve or their respective owners and are protected by applicable intellectual property laws.
You may view and print Website content for personal, noncommercial use. Other reproduction, distribution, modification, or commercial use requires permission from the relevant rights holder unless permitted by law.
Third-party brand names and trademarks remain the property of their respective owners.
9. Third-Party Links and Services
The Website may contain links to external websites or display third-party content, such as maps, reviews, or manufacturer information.
Those services are operated independently and may have their own terms and privacy policies. We do not control their content, availability, or practices. Including a link does not, by itself, constitute an endorsement.
10. Privacy and Communications
Please review the Privacy Policy linked on our Website for information about how personal information is handled.
When contacting us, provide accurate contact details and avoid submitting payment card information or other sensitive information through general inquiry forms.
Sending an inquiry does not, by itself, constitute consent to receive marketing messages. Where you subscribe to marketing communications, you may unsubscribe using the instructions provided.
11. Website Availability and Responsibility
We make reasonable efforts to maintain the Website, but we do not guarantee uninterrupted access or that all content will always be current and free from errors. Access may occasionally be interrupted for maintenance, updates, or circumstances outside our control.
To the extent permitted by law, we are not responsible for losses caused solely by Website interruptions or failures of independent third-party websites.
Nothing in these Terms excludes liability for fraud, willful misconduct, gross negligence, or any other liability that cannot lawfully be excluded. These Website provisions do not disclaim warranties or responsibilities relating to products sold or services performed by Bike Improve.
12. Governing Law and Questions
These Terms are governed by California law and applicable federal law, subject to any mandatory consumer protections that apply to you.
If you have a concern about the Website or these Terms, please contact us using the details below. Contacting us is encouraged but does not prevent you from exercising your legal rights or seeking available remedies.
13. Changes to These Terms
We may update these Terms to reflect changes to the Website, our operations, or applicable requirements. Updated Terms will appear on this page with a revised effective date.
Changes apply prospectively and do not alter previously agreed purchase or service terms without any agreement required by law. Where additional notice or consent is required, we will provide or obtain it.
If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
14. Contact Us
Bike Improve
10927 Santa Monica Blvd.
Los Angeles, CA 90025
Phone: (310) 400-0363
Email: nir@bike-improve.com
Website: https://bike-improve.com/